2 Messages
Outage last week, now cable & internet keeps dropping.
Our area had a major outage last week on the 9th. We were told it was a problem at the tower. We had over 9 hours of downtime and once we were told it was repair we have had issues ever since. We have contacted support everyday and can't seem to get anyone to look at what is going on. Today we had a callback scheduled and while we were on the call the "outage occurred. The internet & cable both go out, then up then out then up. We usually have to restart the cable box but not always. This happens usually around 1pm and 44 pm. In the past we were told this problem is usually caused by the signal being too high. We would like to talk to a supervisor.
Official Solution
XfinityAirelle
Official Employee
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2.6K Messages
2 years ago
Thank you for working with us. We were able to identify the interruption in the area, and it has since been resolved. We are so happy that everything is up and running again. In the event that you have future issues, please author a new post. Have a great day!
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XfinityGabriel
Official Employee
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2.3K Messages
2 years ago
Hi, @user_672ce9! Thanks for spending your time reaching out to XFINITY for help with the internet issues since the services were interrupted on the 9th. Whenever my services go up and out, I get pretty frustrated so I can relate to the inconvenience that this can cause. I am sorry to learn about this experience. We can help. In order to further assist and take a look at what's going on, I will just need to pull up the account. Please send us a direct message with your first/last name and full address so I can ensure I am working on the correct account. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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