Outage issues

My internet has been reported offline because of an outage. Every time I check it says the same thing over and over again. My wife works from home and needs the wifi. Anytime I look at the outage map it only looks like me with the outage issue. I need some help asap

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user_0eu7co

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1 Message

1 month ago

I've been in outage since July 24th at 3:19pm, and still no updates, no crews seen, nothing.

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XfinityJanelle

Official Employee

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1.8K Messages

Hey @user_0eu7co , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the service interruption. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 month ago

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Customer Service

user_13034d

Outage issues

user_0eu7co

XfinityJanelle

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