Outage issue credit

My name is  [Edited] , I am writing regarding an issue l have started on 7/10/2024 when we had an outage around 10:40am MST.  My work hours are from 7am to 3:30pm, so from 11am to 3:30pm l had to take PTO. The system never came back that day till the next day 7/11/2024. Since l work from home and l need my Internet service to work and the Internet is down l had to use my PTO that day. I called customer service they told me to wait until my bill is issued and call back. I got my bill, called back in and l was told l will get a credit for less than $8, really what a slap in the face. I get pay more then $8.00 an hour. I have to use my PTO for outage not for vacations and important things in my life. I was told by one of your representative to take proof of me taking PTO that day to the Xfinity store so they can credit my account. I got to the store representative [Edited] told me he can't help me and he has know idea why they told me to come to the store. For my  inconvenience he can credit me $20.00. Really are you for real. That is BIG company know one can assist me with this issue by crediting me $161.00? 

Plus [Edited] added automatic payment to my account without asking me if that is what l wanted to do. I have been with Xfinity for years and l have never been on auto pay. This is how you do to your customers. Add things to they account without letting them know? What if l don't have money in my acct? That will cost me overdraft cost with my bank. I spoke with a representative[Edited] on 8/6/2024 we told me she will credit my acct $60.00 and never noted our conversation per [Edited] manager that l spoke with today on the phone 8/17/2024.. Xfinity is not the only servicing provider here l can use. I have spoken with about six people or more about the same issue at Xfinity company and nobody can take care of this matter. What a shame. I am attaching a copy of my timesheet 

I can't even get an email address from a representative to send out email. 

PS. Please tell your representative to stop reading that script over and over because that is annoying. Your customers are not stupid we understand them. But l guess they don't understand us.