6 Messages
Outage in Houston
Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible").
Would it be possible to let me know when internet service is expected to be restored? Or at least what is causing the delay?
Thank you.
Accepted Solution
XfinityThomasC
Official Employee
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2K Messages
7 months ago
Hello @user_1vw5mu
The best place to view your status connection is here https://www.xfinity.com/support/status. If you have already been given the eta of "as soon as possible" your account will state the same thing and will not receive a new update until the techs on the ground update this information. If you'd like, You can sign up to receive an automated text message once the issue clears up. You can also request an adjustment for an interruption by visiting https://comca.st/3SbYB8I, scroll to the bottom where it says, "Tips in case of an outage" and you should see a blue hyperlink that says "Check eligibility" A form will launch for you to fill out and provide details about the interruption/ dates.
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user_kyo95m
3 Messages
7 months ago
We’ve had power since late Thursday night. Yes, we’ve been very fortunate. Unfortunately, we’ve been without our xfinity service for a week today with zero estimate for when it will be restored. Actually, the service was restored yesterday for a few hours until the outage occurred again. At some point this service failure can’t be blamed on the storm anymore.
2
user_qytdrg
6 Messages
7 months ago
I am so disappointed with Xfinity. When this is all said and done, we will be switching our account. It has now been one week without service snd little reassurance of when we will be back on line. I think Xfinity/Comcast could do better!!!
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user_cdnzh2
1 Message
7 months ago
Same here. This is so frustrating, the internet will come off/on through the day. It will only stay on for a few minutes and then connection issue again. Some people work remotely and rely on internet. When I call it just sends me to an automated message. I’m about to switch asap! This has been way too long. Zip for me is 77044
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user_oi9ctc
1 Message
7 months ago
I never even lost power but I’ve been without internet since last Thursday. I keep getting notifications that it will be restored but no actual evidence that it’s even being worked on or ETA on when it will be restored. I have used up all my data on my phone just so I can hotspot to my computer and actually do my job for the past week. This is unacceptable considering what I pay every month.
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user_0xal3c
1 Message
7 months ago
How can I use my Xfinity phone to stream since we have no Internet
1
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user_0rlm6g
1 Message
7 months ago
Been without since last Thursday night. The "as soon as possible" is ludicrous. If I could get another provider in here today I would.
This is worse than the Centerpoint map.
My payment just processed today - $273.
My mom is 92 and she has no landline.
1
spacemonkey511
Visitor
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1 Message
6 months ago
[Edited: "Solicitation"]
This is embarrassing and unacceptable, Xfinity.
(edited)
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user_mndwna
1 Message
6 months ago
Still without internet in the 77008 area. When will this be restored? Word on the street is that the Xfinity line had been cut. It'd be nice if Xfinity could communicate the issue with their customers.
2
sgott2017
3 Messages
6 months ago
Power was restored last Tuesday in 77008 and internet immediately came back as well, working almost flawlessly. Then suddenly over the weekend, the internet just stopped working. When I went to report the outage, the system told me there were no outages nearby, despite the map clearly showing other parts of the Heights and Rice Military having hundreds of outages reported. Now, the map is reporting planned maintenance in our area to begin Thursday night.
Troubleshooting apparently revealed it is an "external connection issue". But we have had everything set up exactly the same since we moved in almost a year ago, when the equipment was brand new. With no techs available until early next week and the public hotspots not strong enough for anything more than web surfing, I can only hope the issue gets resolved soon.
(edited)
3
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user_r3g5bj
1 Message
6 months ago
how can I get information on when the outage be resolved in our area? It has been almost a week now since our internet worked.
1
user_r8c7aq
1 Message
6 months ago
Will Xfinity customers be refunded for the time of service interruption on their bill?
1
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user_n09mvo
1 Message
6 months ago
Hello,
Internet services have not been available at my address for the past 4 days as well: I have been watching the status of the outage on the Xfinity website and I got a text message yesterday from Xfinity saying that the outage had been resolved when it hasn't. An expected time for the outage to be fixed will be posted for my address, but then it keeps getting delayed.
1
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user_7vv6ng
1 Message
5 months ago
Im in Galveston. All we get is the same “asap”.
I have power since Tuesday and was told by text my internet should be working, but it isn’t. My cell service is off and on as well. Many people here in the same situation.
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user_kyo95m
3 Messages
5 months ago
We are in Cypress. Back in May we had an outage due to the 'derecho' storm. It took Xfinity a week to return service to our neighborhood. When they told us it was working it wasn't and we had to schedule an appointment for a tech to come out. When the tech got here he realized there was a bigger problem and they finally sent out the people to fix the problem. It was a week without service. Their system is terribly fragile. ATT customers near us never lose their internet/tv for more than a day. One little hiccup and their whole system goes down for extended periods of time. Horrible system and service. Also, you can never get anyone in customer service who can actually help solve your problem..
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