Outage in Houston

Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible").

Would it be possible to let me know when internet service is expected to be restored? Or at least what is causing the delay?

Thank you.