Visitor
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3 Messages
Outage in 95008 still?
We've been out since the big storm hit with ZERO updates besides "when it's safe, we'll come out to fix". What's the deal xfinity?
Visitor
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3 Messages
We've been out since the big storm hit with ZERO updates besides "when it's safe, we'll come out to fix". What's the deal xfinity?
Accepted Solution
user_59671d
Visitor
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3 Messages
2 months ago
As a follow up, my tv/internet just came back on! Might have been coincidence with this post, but I'm sure glad it's up! Thanks everyone.
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XfinityAbbie
Official Employee
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1.3K Messages
2 months ago
Hello, I can understand your concerns and I want to look into this for you.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
(edited)
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user_59671d
Visitor
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3 Messages
2 months ago
Ok, I DMed. Hopefully somebody responds.
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user_81e844
Visitor
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2 Messages
2 months ago
Same, can we please get an update? It's been 38 hours so far with no changes, no updates, no progress. What's going on? As it's a wide scale outage I understand it may take time to get fixed, but communications would soften the blow. A simple "we have 20 trucks out fixing line breaks and we plan to get to your neighborhood next Monday" would set expectations and let us plan accordingly.
(edited)
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user_bfb397
Visitor
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1 Message
2 months ago
Also in 95008 but internet has not yet returned - can we expect it to return by tonight?
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user_0a98a8
Visitor
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2 Messages
2 months ago
Same in 95008.
I'm working from home.
No Internet since Tuesday.
No updates at all!
How do you know we will be patient for this without any notices after day and day?
It showed that it will be restored on 01/02 6:45AM.
Then after 6:45 it went back with no status and estimated time.
That's ridiculous. No notices, no updates. We pay you then we wait forever? What's the deal xfinity?
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user_f9b084
Visitor
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2 Messages
2 months ago
Same in 95008 as everyone else,
I have used up all my hotspot cellphone data, so I need a solution to the outage.
What is your plan to get things going again?
Since covid, all the school work has gone digital and that requires an internet connection!
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