Visitor
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1 Message
Outage due to power line down
Cable line is down in my backyard which has caused an outage. Xfinity says the outage is due to power being out. (Incorrect information) The Xfinity Assistant will not let me speak to a live agent to schedule a technician to come out. Please help.
XfinityChelseaB
Official Employee
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1.7K Messages
1 day ago
Hello @user_1h3hws, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_1mgjqn
Visitor
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2 Messages
14 hours ago
I've been out since 1245 Monday. Should I switch to ATT? Anyone else?
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user_1mgjqn
Visitor
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2 Messages
14 hours ago
[REMOVED: PERSONAL INFOIRMATION], out internet since Monday afternoon. I telework, so I haven't been home for a few days. If this issue will not be resolved soon, should I switch to ATT internet?
(edited)
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