1 Message
Outage Credit?
Since I moved in April of last year and had my service transferred I've been experiencing outages almost every night between the hours of 2am-4am lasting anywhere from 10 minutes to a couple of hours as well as the Comcast/Xfinity website. I haven't been able to access my account, billing, stream, etc. I haven't got notifications for billing, emails, nothing and I've called so many times each timd no one being able to help and not once did any of the agents ever mention I coulf go online and request a credit for thede outages. Now I can't find any information to find past outage dates for my area to now request them and there has been alot. Is there any way someone can check and apply a credit for them? Please let me know. Thankyou. -Amie McPhee
XfinityArmand
Official Employee
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2.1K Messages
10 months ago
Hi there @AmieLyn82! Thanks so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details. Thanks!
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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