Jenaybaybay's profile

New Poster


1 Message

Thu, Feb 18, 2021 1:00 PM

Outage Credit

I was told to go online and apply for a credit for my internet outages in Houston. Most of the day yesterday I had no internet got it back around 8:40pm but it was in and out. How do I apply for the credit?



Official Employee


140 Messages

2 m ago

Hey there, Jenaybaybay, thanks for reaching out through Xfinity Forums regarding the service interruption in your area! I see you are a new poster in the community! Welcome, we really appreciate your time in joining the community! Happy posting! I definitely apologize for the inconvenience of any service interruptions in your area. Also, I hope you are staying warm out there! We would be happy to take a look at the details of the interruption. Can you please send us a Private Message with your full name and full address, so we can pull up your account?


To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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