ddmbrwn's profile

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1 Message

Thu, Feb 18, 2021 4:00 PM

Outage Credit

I submitted a credit for outage for 2/15/2021 and it was applied but I was also without service for 2/16/2021 and 2/18/2021. I am not able to submit the request for credit the other two day I was without service due to the ice storm.

Thank you.



Official Employee


63 Messages

2 m ago

Hi there @ddmbrwn and thank you for reaching out to the Comcast Digital Care Team via our Forums. You have come to the correct place to make sure we provide you with the correct resolution for an adjustment to your account for an interruption. Being interrupted from your Xfinity services could be frustrating and never something we want for you to deal with from us. I know I would be reaching out if I was in your shoes too! 
Just wanted to confirm if your services have been restored at this time? 

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