jazzfan445's profile

New Poster

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4 Messages

Mon, Jan 11, 2021 2:00 PM

Outage Credit

I’m writing to ask for a one-day credit. I had an outage on 12/6/20 starting at 10:35 PM. I called Xfinity at 11:35 PM the same night, reported the outage, and the representative told me they were already aware of the outage. Please credit my account for one day.

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Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

4 m ago

@jazzfan445 

Apologies for the issue and the experience that you described.  Credit has been applied for the unplanned outages on 12/6 and 12/7. 

 

It will be viewable on your next cable statement and also via My Account. 

 

Thanks for your patience. 

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New Poster

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4 Messages

4 m ago

Thanks for your prompt attention to this matter.

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