Jimmid1's profile

New Poster

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3 Messages

Friday, October 11th, 2024 11:43 AM

Outage Cape coral

Why has there been no update from Xfinity, no TV or Internet in Cape Coral again, no comms from Xfinity and no reolition timeline.

After 11 years as a Customer I think its time to shop around or a better solution

 

Expert

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107K Messages

1 month ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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897 Messages

1 month ago

Hey there, Jimmid1! We appreciate your patience and understanding and will work around the clock until services are restored. An estimated time of restoration is not currently available.

 

 

While we are unable to give you an estimated time when your service will be back on, please know that we're working to restore service as quickly and safely as possible. We coordinate our recovery efforts closely with local and state government and power companies.

 

The most effective way to get outage updates for your area and information about your Xfinity service is to visit our Status Center, https://www.xfinity.com/support/status, or use the Xfinity app. The Comcast Florida page, https://florida.comcast.com/2024/10/07/milton/ also provides updates on the ongoing work and how to find Xfinity WiFi Hotspot locations. When we were on Helene, we were also posting information on restoration times there. I expect to see that once again with the Milton updates as we get a handle on the damage and what needs to be done.

 

(edited)

3 Messages

Problem is there is no updates from Xfinity, timelines or anything. We are left in the dark once again. I had internet after the storm and then poof it disappears with no explanation. And the status center does not update its just a bland one size fits all statement. No actual information. 

(edited)

Official Employee

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1.5K Messages

user_boyuf6 Right now, our techs are uncovering lots of issues that require turning equipment back off, which causes these style of intermittent connections. I honestly would advise you to not expect much stability on the connection while these problems are being resolved. Please know that getting everyone back connected is always paramount. The safety of our crews is something that is always number one, we are not able to dispatch any teams until there has been an all clear on all power related repairs to begin our work. Regardless if your location has power, the commercial power grid that powers our equipment is not restored yet. Unfortunately, as of now, we do not have an update for you. Hurricanes are an extremely tough situation to recover from, and to be fully transparent, I do not expect to see much movement for around 48 hours based on the scope of reported damage.

 

 

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3 Messages

I can appreciate that statement especially through Ian. Milton, though we got hit there is no wide spread damage for miles around me. It’s not the fact of not having internet it’s the lack of communication that becomes frustrating. I have friends just up the road and all throughout Cape Coral that are getting it back today. Great I’m glad there’s progress but people should be given timelines on what to expect. Especially when it’s the odd power pole here and there. I’m not trying to sound ungrateful because that’s not it. It’s just the communication piece that becomes frustrating. 

(edited)

Official Employee

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1.5K Messages

You can go to our regional blog, https://florida.comcast.com/2024/10/07/milton/ , to find the latest updates on our preparation and restoration efforts for Storm Milton, now and until we get every customer back up and running.

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4 Messages

1 month ago

I totally agree. You would think a spokeperson would let us know what is going on. They for sure will let us know when the bill is due and raise the price again. Terrible company and the problem is they have a monoply 

Official Employee

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1.2K Messages

Hello user_9p3r5o  thank you so much for reaching out and adding your experience to our Forums conversation. Our thoughts and prayers are with everyone affected by Storm Helene and Storm Milton.  Our Xfinity Status Center is the best resource for account-specific repair questions, but we have also set up an alternate website for our Florida residents which provides new articles on a daily basis. 

 

(edited)

I am an Official Xfinity Employee.
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4 Messages

@XfinityAlfonso​ Why is nobody from Xfinity giving us updates on the current situation. All other utility companies are

Official Employee

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1.4K Messages

HI there @user_9p3r5o. Our team is always updating our website with the most recent update in the area. Here is the link https://florida.comcast.com/2024/10/07/milton/ to go to. 


Saturday, October 12 @ 1:00 p.m.
Our crews are working around the clock and through the weekend and have made significant progress restoring connectivity. We have restored 64% of customers impacted by Hurricane Milton. Our impacted network is coming back online as power is restored and our techs repair or replace damaged equipment. To fortify our workforce, we have deployed hundreds of technicians, including Xfinity technicians traveling from our Beltway and Keystone regions plus additional contracted crews, to expedite this process. We will not stop until all Comcast Business and Xfinity services are restored. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 month ago

Have not seen one truck out working. The update tool is a joke. 

Official Employee

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2.4K Messages

Hey there, user_de804a, thanks for reaching out through Xfinity Forums. We would be happy to help you with going over any service interruption details. I work from home and I know how important it is to stay connected. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

Would be great to receive ANY formal update rather than the online 2000 homes out of service status. Really Comcast?

1 Message

1 month ago

Bro my wifi turned on for two minutes yesterday before cutting out then the app said it would be restored at 4pm and it wasn't I just paid my bill and everything 

2 Messages

1 month ago

The person who knows how to fix this returns to work on Monday. Anything else you read is basically a lie, not that there's any useful information about the swfl outages you can find on the internet anyway. Just know when you have service on Monday it's because a guy walked in a building to unplug a computer and plug it back in.

4 Messages

The whole company is a joke

2 Messages

@user_k2azdv​ let me go ahead and eat crow, it just came back

1 Message

1 month ago

Still no internet in Sarasota area, eagerly waiting. The family and I need it back so I can work remotely and the kids can continue their college work. As a customer, I am not appreciating the unknown estimated time Xfinity is providing us. 

Official Employee

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2K Messages

Hello, @user_tycl2m happy to check on a resolution so your services can be restored. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

This morning there was an estimated time now there isn't? 

Official Employee

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2.8K Messages

@user_e85a72 We appreciate you time in reaching out to us here on our Xfinity Forums. Estimated time frames are subject to change, and it could be a larger issue was found that our expert technicians need to resolve. I'm happy to take a look at the account for you, please send us a DM to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

29 days ago

So I was without Internet/Cable for 5 days. Xfinity is giving me a $5 credit lol......unbelievable. Thinking I may have to get the Florida Attorney General involved with this. Xfinity you can keep your $5

Official Employee

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1K Messages

 

user_9p3r5o Hello there. We can take a look at your credit. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

28 days ago

Just a blanket statement is not good for me. I work remotely. I have been down since the Hurricane. I get it power needed to be restored, which was on Monday. So why wasn't xfinity right there restoring as well. People are going to lose their jobs and you can't speak with anyone at Xfinity. I need to speak with someone. Is  Hillsborough county being restored 10/17/24? 

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