New Poster
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3 Messages
Outage Cape coral
Why has there been no update from Xfinity, no TV or Internet in Cape Coral again, no comms from Xfinity and no reolition timeline.
After 11 years as a Customer I think its time to shop around or a better solution
EG
Expert
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107K Messages
1 month ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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897 Messages
1 month ago
Hey there, Jimmid1! We appreciate your patience and understanding and will work around the clock until services are restored. An estimated time of restoration is not currently available.
While we are unable to give you an estimated time when your service will be back on, please know that we're working to restore service as quickly and safely as possible. We coordinate our recovery efforts closely with local and state government and power companies.
The most effective way to get outage updates for your area and information about your Xfinity service is to visit our Status Center, https://www.xfinity.com/support/status, or use the Xfinity app. The Comcast Florida page, https://florida.comcast.com/2024/10/07/milton/ also provides updates on the ongoing work and how to find Xfinity WiFi Hotspot locations. When we were on Helene, we were also posting information on restoration times there. I expect to see that once again with the Milton updates as we get a handle on the damage and what needs to be done.
(edited)
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user_9p3r5o
4 Messages
1 month ago
I totally agree. You would think a spokeperson would let us know what is going on. They for sure will let us know when the bill is due and raise the price again. Terrible company and the problem is they have a monoply
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user_de804a
Visitor
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1 Message
1 month ago
Have not seen one truck out working. The update tool is a joke.
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user_b4i2tb
1 Message
1 month ago
Would be great to receive ANY formal update rather than the online 2000 homes out of service status. Really Comcast?
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user_85vso5
1 Message
1 month ago
Bro my wifi turned on for two minutes yesterday before cutting out then the app said it would be restored at 4pm and it wasn't I just paid my bill and everything
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user_k2azdv
2 Messages
1 month ago
The person who knows how to fix this returns to work on Monday. Anything else you read is basically a lie, not that there's any useful information about the swfl outages you can find on the internet anyway. Just know when you have service on Monday it's because a guy walked in a building to unplug a computer and plug it back in.
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user_tycl2m
1 Message
1 month ago
Still no internet in Sarasota area, eagerly waiting. The family and I need it back so I can work remotely and the kids can continue their college work. As a customer, I am not appreciating the unknown estimated time Xfinity is providing us.
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user_e85a72
1 Message
1 month ago
This morning there was an estimated time now there isn't?
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user_9p3r5o
4 Messages
29 days ago
So I was without Internet/Cable for 5 days. Xfinity is giving me a $5 credit lol......unbelievable. Thinking I may have to get the Florida Attorney General involved with this. Xfinity you can keep your $5
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user_xhv38i
1 Message
28 days ago
Just a blanket statement is not good for me. I work remotely. I have been down since the Hurricane. I get it power needed to be restored, which was on Monday. So why wasn't xfinity right there restoring as well. People are going to lose their jobs and you can't speak with anyone at Xfinity. I need to speak with someone. Is Hillsborough county being restored 10/17/24?
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