2 Messages
Outage and no Communication
Not that leaving a message will help but if I were ant customer trying to determine if Xfinity is the right choice for them, just move on to someone else. We're in the middle of a weather outage in Happy Valley Oregon. I have not had Internet in three days and I work from home. Xfinity has not given any updates on when the internet will be back outside of a message on their site that says "When power ia retored". Tried calling xfinity and they won't connect me to an agent. My power never went out and I called PGE and was told there are not power outages in my zip code. If and only if this internet outage was due to power outage in a different area, why can't they give more accurate updates or communicate better with the customer. Almost seems like they are passing the blame to PGE and not owning their own issues. I'm moving to another internet service as soon as this is all resolved.
XfinityPeterH
Official Employee
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1.8K Messages
1 year ago
@user_onf28q thanks for providing your feedback and understanding that even if power is not off in your area code further down the line could have a power outage or even a down power line that supplies the main feed with the ability to supply service. Many factors can be contributing to the reason why your entertainment service is not reconnected. We would be sad to see you leave due to Mother Nature.
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user_onf28q
2 Messages
1 year ago
Truly unfortunate what xfinity will say to dovert attention away from the issue I raised which is "No communication or updates" and then to end with "mother nature caused all of this is mind blowing".
I'm now going on day six with no internet, having to use a hotspot now and as I stated in my initial post, the only updates I have received from Xfinity have come by way of me calling asking for updates where they tell me "there are no new updates". They even had a technician promise me that they would keep checking in with me to get updates. That was two days ago and guess what, no calls. Xfinity has not updated their website with any new information on the outage and have kept the same update posted there that says ( were working on fixing the problem".
By the way, the only way you can get through on Xfinity when you call is by choosing the prompt that says your wanting a new service and then you get connected within 1 minute. If you don't choose this prompt you will hear "We understand there is an outage in your area and we are worming on fixing the situation. Our representatives will not have father information for you, good bye" and then it disconnects you. Great service again.
What was even more amazing is this last time I called and spoke with someone, the operator told me there was not new updates and unfortunately, your just going to have to wait but we're doing everything we can and then asked "would you be interested in signing a 24 month contract with us to get internet and Xfinity Mobile". I just started laughing. There are supposedly many customers who are without internet but xfinity is going to try and sell you more products. Mother Nature is not what is making me leave Xfinity, Customer Service and clear greed is what is making me leave xfinity.
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