Out side line bury.

user_vwzioy Hi there! That’s really frustrating, and we’re sorry you’ve had to go through this multiple times. You shouldn’t have to keep dealing with the same issue. We want to make sure this gets handled properly once and for all. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!