Visitor
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1 Message
our Internet is out again!
We’ve had many day long outages of our Internet and cable services in the past six months. We work from home and it is unacceptable. We would like to know what’s going on and how to fix it
Visitor
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1 Message
We’ve had many day long outages of our Internet and cable services in the past six months. We work from home and it is unacceptable. We would like to know what’s going on and how to fix it
XfinityCliff
Official Employee
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822 Messages
1 hour ago
Hello @user_urrd5p, and thank you for reaching out here on our Xfinity Community forums.
We completely understand how disruptive it is to lose your Internet and cable services, especially when you work from home and this has happened repeatedly over the past several months. Reliable service is important, and we’d like to help determine whether you’re experiencing a known service interruption in the area or something specific to the connection at your home.
When the service goes down, we recommend checking the Xfinity app first for any reported interruption, estimated restoration information, or troubleshooting options. If no interruption is showing, you can also run the connection troubleshooting through the app to see whether your gateway can be reached.
Since you’ve experienced multiple extended interruptions, we’d also like to understand the pattern a little better. When this happens, do both Internet and TV stop working at the same time? Are you seeing any particular light or light pattern on the gateway? And when service returns, does it normally come back on its own, or do you have to restart any equipment?
Those details will help us determine the best next steps and whether we need to take a closer look beyond the equipment inside your home.
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