J

Visitor

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1 Message

Sunday, February 27th, 2022 11:58 PM

Closed

Ordered a phone

I ordered a iPhone pro max over the phone and instead of the pro max he put just pro. I called back soon as I realized it wasn’t what I wanted they told me they can’t cancel the order but I can bring it in and change it for the right one. My thing is will I get my money back then get the phone I want or is ima get doubled charged. Like how does this works.

EG

Expert

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97.7K Messages

11 months ago

The concern is not "Community Center" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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830 Messages

11 months ago

Hello there @Jojo_Virgo!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can to get this taken care of.  Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/35fq06d where an Xfinity Mobile expert is available 24/7.  They should be able to notate your account and coordinate the phone swap for you.  

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