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user_d2zz7s
1st Topic

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2 Messages

Monday, September 22nd, 2025 5:55 PM

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Order

Just apply and got sent an tracking order but can’t seem to track it and been a week and haven’t got anything in mail 

Question

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Updated 

6 months ago

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XfinityRoberto

Official Employee

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2.2K Messages

6 months ago

Hi there and welcome to Comcast. Thank you so much for your recent order. Is this for Residential services or Mobile services?

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user_d2zz7s

Visitor

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2 Messages

It is Residential service 

6 months ago

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XfinityPeterH

Official Employee

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2.7K Messages

 

user_d2zz7s Let's take a look at your account. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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6 months ago

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Latoque

Expert

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29.9K Messages

6 months ago

Moved from Email forum

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