Visitor
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1 Message
Order status
I am trying to check when my new router is supposed to ship. Current router disconnects several times a day. I was told in the app that I needed to upgrade my router, which I said yes to. I have no idea when it is supposed to come. I work from home most days and this is a real problem. I would like to find out when it might be arriving?
Thanks
EG
Expert
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111.2K Messages
28 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.2K Messages
28 days ago
Hey there, user_yfk18m, thanks for reaching out through Xfinity Forums regarding your order status. I would be happy to check on the order to provide you with more information. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityJamesC
Official Employee
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2.2K Messages
13 days ago
Thank you for sending us a direct message and working with us to get this modem issue resolved, @user_yfk18m! We were able to push the order through and get your replacement modem sent out, and we confirmed the old modem was received and removed from your account. I really appreciate your efforts to ensure things were handled correctly. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.
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