U

Monday, March 31st, 2025 4:10 AM

order confirmation

Hey,

i have ordered an internet plan and router on friday but never received a confirmation email. Please can you confirm that the order went through?

Expert

 • 

109.5K Messages

4 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.8K Messages

4 days ago

@user_l6hmnw We can for sure take a look for you. I see you already sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

That said we will continue with you in our messages. 

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