Visitor
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1 Message
Order Confirmation Email Wrong
My order confirmation shows that my plan is $95 a month. However, I got a promotional discount when I checked out and it’s supposed to be $45 a month. Why is it not showing up?
Also, why can’t I find a receipt for my order on Xfinity’s app? I can’t even find it in billing.
XfinityJeff
Official Employee
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1.4K Messages
2 hours ago
Good morning @user_zldd21, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that the order confirmation has a different total then the price you are supposed to get, but you have come to the right place for assistance with this. Usually in the order confirmation it will show the price of the plan without the discount followed by the discount amount and length of time for the discount. Do you see a discount amount on the email?
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