Visitor

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1 Message

Monday, June 15th, 2026 6:06 PM

Orange cable across my driveway and yard

An Xfinity tech has connected an orange cable from a box on my lot to a box at one of the neighbors (this was not a service call by us so I have no idea what it is for.)  The cable has been laying across our yard and driveway for months now.   When do you plan to remove the cable?

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Official Employee

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452 Messages

1 month ago

Hello @user_53v3vy and thank you for posting your concern on our Xfinity Community forums.

'Orange' cables are typically used as temporary lines, their color is brighter than normal coax lines so that they can be seen easier since they lay above ground.  In most cases when a temp line is used it is because the line actually needs to be run underground. 

When installations are completed in this way, they are usually followed up with a special team that runs the lines using special drop-bore equipment that will replace the temp cable, then a technician will move the circuit over to the underground line and remove the temp cable. 

In some areas there are permits needed or moratoriums in place that prevent this from happening immediately after (usually due to ground conditions or to avoid damaging other underground installations by ensuring they are clearly marked.) 

If you would like for us to look into this further, please send us a direct message* with your full name and service address.  We'll be able to take a look at what's going on and determine when this will be addressed and how quickly. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

Regular Visitor

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7 Messages

I have the same issue with an orange cable across my driveway for over a month. My wife has to cross the cable to reach mailbox and that creates a tripping hazzard. Cable needs to be properly installed ASAP!

Official Employee

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831 Messages

Hi john_too, thanks for reaching out through the Xfinity Community Forums to bring this to our attention! New lines are typically dealt with within 14 business days, so this we'll definitely want to take a closer look to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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