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user_nox9rr
1st Topic

Visitor

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3 Messages

11/05/2026 5:58 PM

Open gate

Hello, we had a tech come into our backyard to work on a comcast box that is in our utility easement.  He came with no notice and when he had completed his work, he left our gate open.

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33 minutes ago

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XfinityJorge

Official Employee

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3.4K Messages

3 hours ago

 

user_nox9rr Hi there! Thanks for using our Forums and contacting us. We are happy to connect and work together on this recent visit.Did you initally reach out with any issues or contact us about your service before they stopped by? 

 

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user_nox9rr

Visitor

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3 Messages

No, we are not Xfinity customers. The box is in the utility easement in our backyard and they showed up yesterday to do something within the box. When he completed his work he left and did not close our gate. It's a good thing our dogs were not let out before we checked the gate.

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2 hours ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

user_nox9rr

Thank you for clarifying, and I’m very sorry to learn that this happened. I completely understand how concerning it must have been to find your gate left open, especially with dogs in the home. I’m glad you noticed it before letting them outside. Even though you’re not an Xfinity customer, we definitely want to make sure your experience with a technician accessing the utility easement is properly addressed. I’d like to gather a few additional details so we can look into the visit and make sure your concerns are documented with the appropriate team. How does this sound so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_nox9rr

Visitor

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3 Messages

This sounds good, thank you. 

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53 minutes ago

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XfinityGabriel

Official Employee

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3.6K Messages

 

user_nox9rr, Great. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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33 minutes ago

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