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Wednesday, August 31st, 2022 8:48 AM

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Oops…Unfortunately this feature is not working.

I had sound and picture. Used voice command and got this”Oops…” message. Now that message won’t leave the screen. Have sound for various channels; can’t get any picture. Help!

Question

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Updated 

2 years ago

16.1K

5

CCMichelle

Problem Solver

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788 Messages

3 years ago

Thanks for taking the time to reach out to us regarding your tv service issues. I am truly sorry to hear that you are having an issue getting a picture on the tv. Most issues when getting this kind of errors can be resolved with a simple reset of the cable box. Have you attempted this today? -Michellea

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user_c5ae16

Visitor

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5 Messages

3 years ago

Had same problem here a few hours ago. All was fine earlier today, but suddenly no video (just onscreen Oops message). Other set was fine - had video. Samsung un50au800fxza.
Reset cable box at problematic set. We're back. 

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holly_m

New Poster

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3 Messages

2 years ago

How do you reset the cable box? 

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Falernum

Regular Visitor

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7 Messages

2 years ago

So sick of the daily errors (ex "we're having trouble" "give us a few minutes" "oops...unfortunately this feature ...) and on and on and on with you. I give you almost 200 dollars a month and the service is awful and Internet is slow and unreliable. Reset in the middle of a live event I was very invested in on a cable station I pay you so much extra for but it just didn't work. I am done with this nonsense.

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XfinityChelseaB

Official Employee

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1.6K Messages

Hello @Falernum! Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Deb14u

Visitor

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1 Message

2 years ago

I am having this same problem right now, between this and other issues I am having to reset at least 2-3 times a month.  $200+ a month is really not worth this pain!

1

XfinityNicolas

Official Employee

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1.1K Messages

Hey @Deb14u, thank you for reaching out to Xfinity Support on our Forums. Ongoing issues can sure become aggravating and I'd love to help. I'd like to take a deeper look at the connections of the box. Can you send us a direct message so I can? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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