Visitor

 • 

2 Messages

09/19/2026 6:28 PM

ONT reconfiguration help please!

I am trying to use my own router with my fiber Internet and I have spoken to 3 different customer support agents who do not know what I am talking about. Any tips on what to do here? Or who to speak to?

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

8 hours ago

@XfinityAngie and @XfinityJustinM  know the deal :) can one of yall please help :)

Expert

 • 

121.2K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

forum icon

New to the Community?

Start Here