Visitor

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2 Messages

Wednesday, September 10th, 2025 6:41 PM

Online Status Server Code: "ALERT SERVER MESSAGE". "TEMPORARILY BLACKLISTED IP ADDRESS - TRY AGAIN LATER"

I travel to Portugal frequently for business.  Whenever I try to access my Xfinity email I receive the blacklisted IP address message.  Sometimes the block takes a week to be removed and other times it never gets resolved before returning back to the USA.  I am here in Portugal again and I still have this persistent problem.

I use NOS, one of Portugal's major communication companies as my Wifi provider.  I've contacted NOS for assistance and they said the problem emanates with Xfinity.  Do you have any advice as to how I can rectify this very annoying problem?  

Oldest First
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Official Employee

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2.5K Messages

3 months ago

 

user_xnpq0b I would be reaching out too and would be equally frustrated. For something like this we have found it would be best to try and use a VPN. 

 

Expert

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114.7K Messages

3 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

Visitor

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2 Messages

No specific direct solution has been provided. I called xfinity tech assistance only to be directed to another number. I waited over 30 minutes and then my call was dropped. It is very frustrating.

Official Employee

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2.3K Messages

@user_xnpq0b We're sorry to hear about your experience. You're welcome to review this page: https://spa.xfinity.com/help/postmaster?faq=avoid-blocks-ipv4 and connect with our CSA department by email. If you prefer to call, you can try customer service again, and ask to be directed to our CSA team about assistance with your email. 

(edited)

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