Online Chat

Agent (04:06 am): Hi [Edited personal information], thank you for contacting Xfinity. My name is [Edited]. How may I help you today?

nullAgent (04:08 am): Thank you for bringing this to our concern. Let me quickly check it and help further to get this resolved.

Agent (04:09 am): .

Agent (04:10 am): I am checking your account

Agent (04:11 am): Is this your service address [Edited personal information]

nullAgent (04:11 am): Thank you for confirming it .

Agent (04:11 am): As I have checked that the netflix is not added in your account 

nullAgent (04:12 am): Let me check that for you.

Agent (04:14 am): Thanks for waiting.

Agent (04:15 am): As I have checked that there is a changed update in your account where the old plan has been removed because of the landline disconnection 

Agent (04:16 am): Which is why the netflix got removed from the plan.

nullAgent (04:17 am): Ohh I see.

nullnullAgent (04:17 am): Please do not worry as I will re-add it .

Agent (04:17 am): And I am going to take a complaint and highlight the same to my seniors as well.

nullAgent (04:18 am): Most welcome.

Agent (04:18 am): Please allow me a minute .

nullnullAgent (04:18 am): Yes, I can see that the landline got removed .

Agent (04:18 am): I will re-check your previous plan as well.

nullAgent (04:20 am): Hi [Edited], welcome back. This is [Edited], please give me a few moments to review the conversation so we can pick up right where you left off.

nullAgent (04:22 am): You're welcome.

Agent (04:23 am): I read the chat but could you please elaborate your concern so that I can assist you better.

nullnullAgent (04:26 am): Thank you for bringing this to my attention, I will be glad to assist you with your concern.

nullAgent (04:27 am): Sure [Edited] I will just need a moment here let me check it.

nullAgent (04:31 am): You're welcome.Meanwhile How is your day been so far ?

nullAgent (04:32 am): No worries I will get it for you I'm working on it.

nullnullAgent (04:36 am): Thank you for letting me know

nullnullAgent (04:53 am): Hi [Edited], welcome back. This is [Edited], please give me a few moments to review the conversation so we can pick up right where you left off.

nullAgent (04:57 am): Hi [Edited], welcome back. This is [Edited], please give me a few moments to review the conversation so we can pick up right where you left off.

nullAgent (04:59 am): [Edited]' previous agent lost the chat due to a technical glitch in our tools, and your chat has now reconnected with me.

Agent (04:59 am): I apologize for the inconvenience. As I am customer myself and I know that it is definitely not a good situation to be in.

Agent (04:59 am): I will surely help you to resovle your concern with every resolution

nullAgent (05:00 am): I understand that [Edited].

Agent (05:02 am): I really apricate your business with we really do not provide this kind of experience to you 

Agent (05:02 am): Please I am really sorry for that shall we proceed fruther toward your concern now

nullnullAgent (05:04 am): Yes, I have received your message. Let me first check on the account to see why it was removed. After that, I will assist you in adding back Netflix, HBO Max, and Peacock Premium to the account.

Agent (05:04 am): Your patience will be highly appricated

[Edited] (06:13 am): need to connect to an agent

Xfinity Assistant (06:13 am): Thanks, I can help with most issues, but I'll put you in touch with an agent if you need more assistance. What do you need help with today?

[Edited] (06:13 am): TV & Streaming questions

Xfinity Assistant (06:13 am): Need help with Xfinity TV? Like an agent, I can help you with:

[Edited] (06:13 am): customer service 

Xfinity Assistant (06:13 am): OK. I'll put you in touch with a live agent now.

Agent (06:14 am): Hi [Edited], thank you for contacting Xfinity. My name is [Edited]. How may I help you today?

Agent (06:15 am): [Edited] may I know how can I help you?

Agent (06:17 am): Not to rush are we still connected?

Agent (06:18 am): Hello, thank you for contacting Xfinity. My name is [Edited]. How may I help you today?

Agent (06:19 am): Hello 

Agent (06:19 am): Not to rush are we still connected?

Agent (06:19 am): I haven't heard from you for a bit. I'll be here for a few more minutes if you still need my help.

Agent (06:19 am): How are you ?

nullAgent (06:20 am): I apologize for the inconvenience. Let me review the account to assist you better.

Agent (06:20 am): May I know your concern 

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