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user_3a0347
20th Anniversary celebration
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26 Messages

Monday, November 18th, 2024 11:50 PM

Ongoing issues my storm ready wifi device

I need to speak to somebody from customer service. In regards to my storm ready Wi-Fi device, I'm in currently in an outage due to a fire that's burnt several 5 Comcast fiber lines. I was expecting my storm ready. Wi-Fi device to be working, but it's not functional. I'm on call for work and I'm not able to Work at the moment, I need somebody to contact me asap

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3 days ago

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XfinityJosephA

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1.4K Messages

3 days ago

Hello, how are you @user_3a0347?  We will do all we can to help you on Xfinity Forums. Hopefully everyone is safe near you. Are you able to share more details about what you're seeing when you attempt to use your Storm Ready Wi-Fi device? What do you see in the Xfinity app? You can get more details referencing the following article. 

 

 https://www.xfinity.com/support/articles/storm-ready-troubleshooting

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user_3a0347

Visitor

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26 Messages

I see it in the app but it is telling me that I am connected with no internet I have been having issues with that storm ready wifi devices, we have replaced the modem per tech support recommendation still seem not to be working I got the device with my rewards can we get a new storm ready wifi device shipped to us? That is the o ly thing that has not been replaced. I need it for back up when stuff like this happens 

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3 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_3a0347 You can request an exchange for the Storm-Ready WiFi device by filling out an online form, located here. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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user_3a0347

Visitor

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26 Messages

OK thank you but I am seeing that it is saying 30 days we got our as part of the beta testing before the company went live with them. It was offered as a reward. I can still exchange it? I wish I could attach a picture to this showing that. We had issues off and on i have chats from support and even ask for help on the form about it please let me know what we can do. Could you ups one with a return label we will send it back  I am not sure if the form we let me exchange it. 

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3 days ago

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XfinityPeterH

Official Employee

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1.5K Messages

 

user_3a0347 That's a great question. You would need to complete the form that was provided above as that is the only way to go about an exchange. Thanks for understanding. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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