Skip to main content
girivasan052
1st Topic

Visitor

 • 

1 Message

11/03/2026 1:46 AM

Ongoing Internet Drops Every Few Minutes – Issue Still Not Resolved

Hi Xfinity Support,

I’m extremely frustrated with an ongoing internet issue that has still not been resolved. My connection drops every few minutes for about 15–30 seconds, So for 2 mins i get high speed internet and for 30secs it is literally zero internet and it happens simultaneously on multiple devices, including my phone, Ipad, laptop and PS5.

The gateway stays solid white during the outage, and I have already replaced the coax cable as advised by your store team, but the problem continues.

I do not want to keep repeating basic troubleshooting or speed tests. Please escalate this issue, properly check the line, signal levels, packet loss, and modem event history, and arrange a technician visit if necessary.

I’m paying for reliable internet service and need this issue properly resolved.

Question

 • 

Updated 

52 minutes ago

7

1

0

Oldest First
Selected Oldest First
XfinityJeniece

Official Employee

 • 

4.6K Messages

52 minutes ago

Hey there, @girivasan052, thanks for reaching out through Xfinity Forums regarding your internet connection. I understand how frustrating connection issues are and not wanting to continue with basic troubleshooting. If you can, please send us a direct message so we can take a look at your account with your full name and your full address. 

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

0

forum icon

New to the Community?

Start Here