One address. Need 2 accounts. Only one coax cable.

@XfinityRobertA​   That is NOT what a rep told me.  There are even notes on my account regarding this.  

@XfinityRobertA   read this link please: https://forums.xfinity.com/conversations/customer-service/2-xfinity-accounts-in-same-household/624c8f0bf6cc380e6402325e#:~:text=You%20CAN%20have%20more%20than,need%20to%20tweak%20the%20address.     This is the exact same thing.  And this person also got told a bunch of different things.  I was told I could do this.  Please help me escalate this.

@SJH2 If the location where you are at is identified by the USPS as having separate addresses, then there can be one account for each of those addresses. I used to live in an apartment that used to be a house. The house was bought and was converted to 3 units. A, B, and C. Each unit had their own utilities. Is this the case in this situation? 

Yes: the location is identified by the USPS as having separate addresses.  And No, there are not separate utilities.  I was told by a rep, and he promised me at the time that he would notate my account that he had told me this,  that there could be 2 accounts at one address, not even utilizing the now separate "utility" address of the "1/4" that I went to so much trouble to get, because XF told me to do so. On 11/21/22, the rep   told me this was a recent decision by XF, since so many children are moving back in with their parents because they can't afford their own place, and it was a rather recent decision by XF to allow this, the ability to allow two separate accounts under one roof.  Only one account, as it was explained to me, was able to have TV.  The other could have just internet.  I should have set it up on the spot, when he told me this, but he said, "why do that, you'll be paying for 2 accounts, just wait until your room mate moves in and then do it."  Now,  we are completely screwed, as apparently no one I've spoken to today will agree that this is a thing.  What are we to do?  I have a contract, She has a contract.  We both need internet, she needs her bundle....whoever has to cancel her service, because of the move, will pay a penalty because she can't transfer service.  This is so unfair, when we were both told by XF reps that it would be no problem.

We can definitely take a closer look at your address, @SJH2. Please send us a Direct Message with your name, and complete service address. We look forward to your message. 

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-Linda