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user_jp3qa8
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Visitor

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8 Messages

Friday, January 23rd, 2026 9:27 PM

OMG...They told me I was getting a Credit

I don't know if I'm in the right spot or not but they way I've been treated, not just from a terrible service perspective, including putting me on an internet plan that they know my modem cant support, but also telling me I was getting a credit, TWICE, and nothing appears on the bill.

They just lie to me...it is absolutely nuts and a very poor way to run a business and treat people in general!

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3 hours ago

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XfinityJon

Official Employee

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988 Messages

5 days ago

Good evening user_jp3qa8 I can assure you this is not the experience we want for you. I would be happy to look into your account further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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user_jp3qa8

Visitor

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8 Messages

 I cannot get to or find the area that you are speaking about...why do you folks make this and most everythoing else so difficult!

I did a chat session twice and the second time, I received a call from the Xfinity customer service center and after 45 minutes the persone who was "looking into" my situation, who after I asked said his name was "Marco" (yea right, like Marco Polo!!!!) told me that I would be receiving a credit of $152.xx on my next bill.  This figure was the result of more than 1 call into you folks about disrupted and inoperable service over extended periods of times and each time we called in they offered a credit...one time. $50 bucks, anothwer time $25 bucks, etc...  NEVER saw those!  What if I just gave you the last 3-5 numbers on our account through this forum?

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23 hours ago

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XfinityRichard

Official Employee

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2.8K Messages

Hi there, @user_jp3qa8 I can most definitely look into your concerns and get them addressed. Are you currently logged into Xfinity Forums?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 hours ago

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user_jp3qa8

Visitor

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8 Messages

I think so...is this the forum?

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23 hours ago

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user_jp3qa8

Visitor

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8 Messages

Does it have a big blue banner on to that has a box that states "I am looking for....

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23 hours ago

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XfinityRichard

Official Employee

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2.8K Messages

Yes, @user_jp3qa8 you are communicating with me on Xfinity Forum. Sign in to the Xfinity Forums by clicking the sign in button in the upper right corner of the homepage. Use your standard Xfinity ID (email, mobile number, or username) and password to log in.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 hours ago

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user_31dps5

Visitor

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1 Message

12 hours ago

I was told I was getting a refund and they lied to me too. Customer service lies a lot. 

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