Visitor
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1 Message
OMG...They told me I was getting a Credit
I don't know if I'm in the right spot or not but they way I've been treated, not just from a terrible service perspective, including putting me on an internet plan that they know my modem cant support, but also telling me I was getting a credit, TWICE, and nothing appears on the bill.
They just lie to me...it is absolutely nuts and a very poor way to run a business and treat people in general!
XfinityJon
Official Employee
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984 Messages
1 hour ago
Good evening user_jp3qa8 I can assure you this is not the experience we want for you. I would be happy to look into your account further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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