Olympics Deal Never Honored by Xfinity

Hi, I have signed up for Xfinity Olympics deal in early August 2024. According to the contract, I was supposed to get a home internet for $35 and one mobile line for free for 12 months. I have also brought one of my friends to sign up to the same deal.

However, both of us have been paying for our mobile lines since August 2024. I visited the Xfinity store several times and contacted costumer support, but they have not resolved my issue.

Please, help me resolve the issue. Thank you.

Responses

XfinityAlfonso

Official Employee

•

1.6K Messages

2 months ago

Good evening user_b3727x thank you so much for taking the time to reach us here via our Xfinity Forums with this Xfinity Mobile concern. The Olympics promotions we offered last year were a great opportunity for customers, and we're happy to assist in this issue any way we can.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

0

U

user_rz80ae

2 Messages

2 months ago

OMG, exact the same thing has happened to me. Customer support and store associate did not help a bit.

Did they resolve your issue?

2

0

XfinityPeterH

Official Employee

•

1.9K Messages

user_rz80ae Thanks for reaching out with your feedback. Our team is happy to help you with investigation of your account and offer. Please feel free to send us your full name and complete address in a direct message.

Here is a great step by step process on how to send us a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 months ago

0

U

user_rz80ae

2 Messages

I have just DMed to Xfinity Support.

Like

Reply

13 days ago

0

Customer Service

user_b3727x

Olympics Deal Never Honored by Xfinity

XfinityAlfonso

user_rz80ae

XfinityPeterH

user_rz80ae

New to the Community?