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user_18qwa2
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Monday, June 9th, 2025 11:38 PM

Old cable lines from alley to my house

How do I get old cable lines removed from my house?  I have an active Xfinity line and account but two older lines (Comcast or a predecessor) also run to my house and are no longer in use nor viable (obsolete).

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XfinityDemitrius

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1.9K Messages

1 day ago

Hey @user_18qwa2, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to let us know about some possible exterior drop lines. I would be more than happy to offer my assistance looking into this further for you. Are you able to confirm if they are Comcast/Xfinity lines, as we would not remove any other service providers lines. With an active drop already for services, it could be another service providers that you no longer use. 

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user_18qwa2

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2 Messages

Unfortunately I do not have information about the prior service provider.  Prior owners are long gone and the lines appear obsolete.  Would Xfinity/Comcast have records of prior service at my address?

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1 day ago

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XfinityDemitrius

Official Employee

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1.9K Messages

Typically we only have one line that leads to the home to provide service. There can be two if the home was previous a duplex or MDU. We can certainly look into scheduling an In-Home Service Visit to evaluate further @user_18qwa2. 

 

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