old address and different amount

Hi there. We can certainly understand how frustrating that would be, especially when you're simply trying to pay your bill and the system is displaying an old address and an incorrect balance.

Based on your description, it sounds like there may be more than one account associated with your information, or the payment system may be pulling information from a previous account rather than your current one. That would explain why you're seeing an old address and a balance that doesn't match what you expect.

To help narrow this down, can you let us know:

• Did you recently move or transfer service?
• Are you signing in with the same Xfinity ID that was used at the previous address?
• When you log into your account, does the correct service address appear anywhere on the account?

The answers to those questions will help us better understand whether this is an account-linking issue, a previous account still attached to your login, or something else entirely.