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Buddy_SF0
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33 Messages

10/27/2026 8:03 PM

OK Xfinity, I officially give up

We have been promised for a couple of years that the XB10 modem was coming ~ last year I was told it would be available by the end of 2025, now it is almost the end of 2026 and still no XB10. 

I went to the Xfinity store near my home last week and a rep told me to call & a new XB10 would be shipped to me.

After speaking with a rep I was told yes the XB10 would be sent to me. The shipment arrived today & guess what, NO XB10 in the box just the XB8 which I have had for years.

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10 hours ago

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EG

Expert

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122.5K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJeniece

Official Employee

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4.5K Messages

10 hours ago

Hey there, @Buddy_SF0, thanks for reaching out through Xfinity Forums regarding your modem and equipment. We are happy to take a look at your account. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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