1 Message
Offered internet promotion by chat agent. Xfinity will not honor
I was offered a promotion of $43/month for 300 mbps internet, for 24 months. Chat agent provided confirmation number, and I saved transcript and took screen shots. 2 days later I could see promotion was not applied. Chatted with a second agent who confirmed the promotion had been applied to my account. 2 additional days later I spoke with a voice agent who told me I was not eligible for this promotion, even though I was given a confirmation number. My advice : wait on the chat until you can see for yourself the promotion applied in your account. Otherwise the agent is lying.
Xfinity has a horrible reputation and I understand why. I plan to cancel service at end of this cycle.
XfinityJanelle
Official Employee
•
1.5K Messages
3 months ago
Hey @user_tqzpet Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding changing the account. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
0
0