Number of Cable TV Boxes

Hello @user_aa6393 and thank you for posting on our Xfinity Community forum!

Seeing something unexpected on your account can be a surprising experience, but we can definitely help you with that! 😀

If you'd like for us to assist you with looking into this, please send us a DM with your full name and service address (I'll post some handy instructions below for you on how to do that.)

Once we have your account located, and get you verified, we can take a look at the equipment listed on your account and compare that list to what you presently have, and if necessary, do a bit of research on the account in order to get this sorted out for you. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…