Nowhere to apply code before checkout

@rbuxx Do you happen to have a screenshot of that code? If you were to browse the webpage again does it pop up?

Hi @XfinityKei - I just did some poking around on the website, and yes! I was able to get it to pop up again and I took a screenshot of it this time! Could you please apply this code for me to my order? Thank you for your help! (And I did follow the rule—I signed up for my Xfinity the same day I got the pop up!) Is there somewhere I can send you that screenshot? I don't see the option in this window to insert a photo/screenshot.

@XfinityKei - ah, sorry it seems I wasn't logged into my account! I now see the option to attach the screenshot. (That isn't there if you aren't logged in!) I've included it below. Are you able to apply this to my order for me? Thanks so much for your help!

Thanks for sending the screenshot. Send us a direct message with your full name and the service address and we can get this escalated for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Thank you for your help @XfinityMatthew! I've just reached out to customer support.