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rbuxx
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Visitor

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5 Messages

Thursday, September 11th, 2025

Nowhere to apply code before checkout

I just signed up for one of the 5 year internet plans with Xfinity. When I was browsing I was given this code, MC50, to apply at checkout to receive a $50 gift card if I signed up same day. I have signed up same day, but there was nowhere for me to apply the code. Are you able to add this to my order for me retroactively?
Please feel free to contact me directly but I didn't know where else to ask about this since it is near impossible to contact a real human being. Thank you in advance for your help!

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4 hours ago

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XfinityDilary

Official Employee

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2.7K Messages

2 months ago

Thanks for posting on our Community Forums for assistance, rbuxx. We don’t currently have a way to apply promotional codes directly to orders. Would you mind sharing how you received the code? Was it part of an email promotion or something similar?

 

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rbuxx

Visitor

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5 Messages

2 months ago

Hi @XfinityDilary - Yes, I got the code off a pop up that appeared while I was browsing the plans on Xfinity’s website. I was directed to copy the code and read on the pop up to apply at checkout. As I was checking out, I kept thinking, oh, I must be able to apply it on the next page until suddenly I was checked out without having applied the coupon. Thank you!!

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XfinityKei

Official Employee

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2K Messages

@rbuxx Do you happen to have a screenshot of that code? If you were to browse the webpage again does it pop up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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rbuxx

Visitor

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5 Messages

Hi @XfinityKei - I just did some poking around on the website, and yes! I was able to get it to pop up again and I took a screenshot of it this time! Could you please apply this code for me to my order? Thank you for your help! (And I did follow the rule—I signed up for my Xfinity the same day I got the pop up!) Is there somewhere I can send you that screenshot? I don't see the option in this window to insert a photo/screenshot.

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2 months ago

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rbuxx

Visitor

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5 Messages

@XfinityKei - ah, sorry it seems I wasn't logged into my account! I now see the option to attach the screenshot. (That isn't there if you aren't logged in!) I've included it below. Are you able to apply this to my order for me? Thanks so much for your help!

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2 months ago

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XfinityMatthew

Official Employee

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1K Messages

Thanks for sending the screenshot. Send us a direct message with your full name and the service address and we can get this escalated for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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rbuxx

Visitor

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5 Messages

Thank you for your help @XfinityMatthew! I've just reached out to customer support.

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1 month ago

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kenkyee

Visitor

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1 Message

2 months ago

Apparently, customer service has to add this after you submit your order.

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user_prslob

Visitor

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1 Message

@kenkyee​ No you click on cart at the bottom next to the "NEXT" button. Add promo code there.

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22 days ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

Hello! Thank you for reaching out. We'll be happy to see what promotions we have available. We also see your Direct Message. In the future, please wait to be invited to send a DM, as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will respond to your DM shortly, but please follow the process going forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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