Visitor
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3 Messages
NOW TV Roku Sign In Broken
I have NOW Internet and NOW TV. I am able to log into Xfinity Stream app on Android and FireTV, but not Roku. I get the error below when I sign in, can you please help?
Error:
Unfortunately we cannot support high speed data customers without a video subscription.
Accepted Solution
XfinityRay
Official Employee
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3.8K Messages
7 months ago
I am sorry to hear that, @user_yapmwb. We want you to be happy with your service. The NOW team exclusively handles the NOW accounts. We do not have access to help with them here. You can chat with them using the Xfinity Assistant Chat, https://www.xfinity.com/xfinityassistant/.
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EG
Expert
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117.2K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.6K Messages
7 months ago
Thank you very much for reaching out to our team here. I do see Roku devices are eligible with the NOW TV service. For issues with logging into that you will have to reach out to the NOW team directly at the https://www.xfinity.com/support/ site.
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