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user_yapmwb
1st Topic

Visitor

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3 Messages

Tuesday, September 9th, 2025 11:21 PM

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NOW TV Roku Sign In Broken

I have NOW Internet and NOW TV. I am able to log into Xfinity Stream app on Android and FireTV, but not Roku. I get the error below when I sign in, can you please help?

Error:

Unfortunately we cannot support high speed data customers without a video subscription.

Question

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Updated 

7 months ago

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Accepted Solution

XfinityRay

Official Employee

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3.8K Messages

7 months ago

I am sorry to hear that, @user_yapmwb. We want you to be happy with your service. The NOW team exclusively handles the NOW accounts. We do not have access to help with them here. You can chat with them using the Xfinity Assistant Chat, https://www.xfinity.com/xfinityassistant/. 

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EG

Expert

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117.2K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJohnG

Official Employee

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2.6K Messages

7 months ago

Thank you very much for reaching out to our team here. I do see Roku devices are eligible with the NOW TV service. For issues with logging into that you will have to reach out to the NOW team directly at the https://www.xfinity.com/support/ site. 

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user_yapmwb

Visitor

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3 Messages

I reached out to support and no one is able to help. I'm cancelling the subscription, terrible customer service. Amazing. Nobody has a clue and keeps referring to other departments.

(edited)

7 months ago

0

XfinityRay

Official Employee

 • 

3.8K Messages

I am sorry to hear that, @user_yapmwb. We want you to be happy with your service. The NOW team exclusively handles the NOW accounts. We do not have access to help with them here. You can chat with them using the Xfinity Assistant Chat, https://www.xfinity.com/xfinityassistant/. 

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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user_yapmwb

Visitor

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3 Messages

I canceled.

The is the Accepted Answer.

7 months ago

0

XfinityRay

Official Employee

 • 

3.8K Messages

Thank you for letting us know that you decided to cancel the service. We appreciate you reaching out and hope you have a nice evening! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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