Visitor
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1 Message
NOW Replacement Gateway
I was given a NOW modem at the store that cannot be activated. NOW chat support and Advanced Xfinity technical support were not able to complete the activation process. Something about the modem is not associated with my service area. The store has no other modems available. Please, please. I have been fighting this for two weeks and have prepaid twice for NOW Internet that cannot connect. Thank you, I appreciate any help possible!
XfinityDemitrius
Official Employee
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3K Messages
13 hours ago
Hey @user_96z6gp, Thank you for visiting our official Xfinity Forums Community support page. Please accept my most sincere apology for the experience you have encountered. I sincerely wish we could assist, but with the NOW Internet, we do not have access to the necessary tools to assist. I would recommend attempting contacting the dedicated NOW team again or visiting a local Xfinity Store.
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