Now mobile phone sevice

Contacting a mobile service agent is impossible. They don’t answer chat online. It goes to Xfinity direct Xfinity states they have nothing to do with now mobile when I go to an Xfinity store they say they have nothing to do it now mobile an agent at the store argued with a mobile employee on the phone, which I couldn’t get the phone number too every other month my phone service gets cut off and they can’t figure out how to cut it on right now my phone is off.  I want transfer a pin they put in a ticket three days ago and I still have not got the pin to my email address. This is ridiculous. This happens every other month Xfinity is Xfinity. I don’t understand why they separated the two after all I got the service from the Xfinity store itself. This is a bunch of [Edited: “Profanity”] they have me going in circles I have wasted approximately 8 hours in the Xfinity store and 10 hours on line my next move is emailing the CEO