Now Mobile number not linked to account

I switched from xfinity mobile to xfinity NOW mobile in March 2025. From the time of port, the number doesn't show up under by mobile plan. The Web portal shows I have a NOW mobile line but no number/device associated to it. The payments are going through every month and the service is active. However I want to port out of Xfinity NOW mobile back to Xfinity postpaid and no one seems to know how to troubleshoot this. I am unable to get the transfer pin from anywhere, not the chat, xfinity mobile customer service nor the store itself. This has been very frustrating since March. Can someone for the love of god please help me locate where my number is linked to?