Visitor
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1 Message
NOW Internet with no Comcast drop to home
I am looking to get NOW internet for my mother at her home. The inside of the home has the proper coax from WOW internet service, but there is no drop to the house from Comcast. I am curious if a technician comes out to run a drop to a ground block and then we would take care of connection from there, or if the home has to have an active Comcast drop already at the home to get NOW service with the self-install kit. Thank you!
XfinityJeniece
Official Employee
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3.6K Messages
7 hours ago
Hey there, @user_d2c6a0, thanks for reaching out through Xfinity Forums regarding your mother's home. We would be happy to check on serviceability to her home. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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