Notifications of messages but nothing there

Hey, @djg1!

Email situations like this can get a bit complex, but I'd like to try and explain what is happening. 

Let's start off by picturing two boxes of mail, one labeled Apple mail, and the other, Comcast mail.

When someone sends an email to your Comcast address, it is placed into that Comcast mail box and you are immediately sent a notification that there is an unread message. 

But because you are also using Apple mail, that message is then picked up and moved to your Apple mail box. By the time you get around to checking your Comcast mail box, that message has already been moved. This function is referred to as POP3.

By definition POP3 downloads the email from a server (Comcast) to a single computer (phones are tiny computers), then deletes the email from the server. 

The alternative function would be IMAP, which instead stores the message on a server and synchronizes the message across multiple devices.

Fortunately, this is a setting you can change! :D

Even better yet, we have a super-handy guide HERE to walk you through the steps of doing so!

Please check it out and give it a try. Let us know if it helps or if you need an extra hand. 

I am using Comcast webmail.  I am not using apple mail.  The iPad that I temporary used has IMAP not POP3.

I am using Comcast webmail.  I see no new messages for today.  My comcast webmail in box shows over 50 new messages today.  Again, I am using Comcast webmail.  IMAP will leave all messages on the comcast webmail server and has nothing to do with comcast webmail.

from an old post that was closed with no solution:

"Recently I have noticed that when I go to settings the "notifications" says I have
x number of new messages" I click on it and it comes up with "no messages all caught up".  What is going on??  why is is saying I have messages but then tell me I am all caught up???? "

[The proceeding paragraph was copied from an old post that is closed.  I am having the same problem.]

Thank you for clarifying this with me. I would like to take a closer look. Can you private message me your name and address?

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