Not their income, so they don’t care

Xfinity has the worst customer service I have ever encountered. It’s not their income so they don’t even try to fix the problem. They are costing me MY job and MY income because nobody wants to resolve a problem that I was told last week was fixed. Now I’ve wasted another twelve hours with lazy and incompetent employees who lie, deflect, transfer, hang up, and outright ignore customers — and that includes the “supervisors” who play opossum rather than take calls. Their social media teams are inept at best. None of Xfinity’s employees bothers to listen or read to comprehend, so they waste time and upset customers who just want their problem resolved. Xfinity should be ashamed of its employees and they of themselves.

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user_jd8euk

Visitor

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7 Messages

5 months ago

I just filed a formal complaint with the attorney general of my state. That’s apparently the only thing that gets Xfinity to do their job.

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user_jd8euk

Visitor

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7 Messages

5 months ago

Is anybody going to respond at all? Is there ANYBODY at Xfinity who values integrity and customer service?

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user_jd8euk

Visitor

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7 Messages

Apparently ignoring your customer is just the Xfinity way. Next stop FCC since none of you people wants to do your jobs.

5 months ago

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XfinityGabriel

Official Employee

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3K Messages

user_jd8euk, Hi there! Thanks for taking the time to reach out. This is definitely not the experience we like to hear about our how we want you to feel. As someone who also depends on my services for my job, I can understand the inconvenience that this has caused you. You've reached the right place. We are a team of experts who specialize in resolving service concerns in a timely manner over social media. We will do everything within our power to rectify this experience. In reviewing our conversation history, I see that you reached out back on 8/20/25 about 2 iPhones that you own and not being able to activate them. I also see that we asked for you to send us a direct message with your name and address but we never received that information, so we can help. Does this sound correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

5 months ago

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user_z79ho8

Visitor

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1 Message

5 months ago

I concur with this writer on customer service and internet service.

X has been experiencing “network problems” and “working on them” for about a month.

Before that speeds of 7 and many in the 20s & 30s have been the norm, not the exception.

The difficulty, or the impossibility of talking to a human being has been noted.
it appears a key core value is the “like it or lump it” philosophy.

I quit.

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XfinityAngie

Official Employee

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2.3K Messages

user_z79ho8, Hello there, and thank you for reaching out to Xfinity Support. I would like to help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

5 months ago

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EG

Expert

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115.9K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_4g8m61

Visitor

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1 Message

3 hours ago

Over the past 4 months I have tried eight times to get the service I need and can afford. Every time I come to an agreement with an agent they manage to mess up the service and bill me 20 to 30 dollars more than we agreed on. This is after they sent me a letter stating I was such a great customer they were going to keep my service the same for a year and then charging me almost $50.00 more. Maybe I will go to the AG as well.

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Customer Service

user_jd8euk

Not their income, so they don’t care

user_jd8euk

user_jd8euk

user_jd8euk

XfinityGabriel

user_z79ho8

XfinityAngie

EG

user_4g8m61

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