Visitor
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1 Message
RE: Not their income, so they don’t care
Over the past 4 months I have tried eight times to get the service I need and can afford. Every time I come to an agreement with an agent they manage to mess up the service and bill me 20 to 30 dollars more than we agreed on. This is after they sent me a letter stating I was such a great customer they were going to keep my service the same for a year and then charging me almost $50.00 more. Maybe I will go to the AG as well.
XfinityAmira
Official Employee
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4.7K Messages
3 hours ago
Hi user_4g8m61! We appreciate you taking the time to reach out on our Xfinity Forum about this ongoing billing concern. Our apologies for any inconvenience or frustration this has caused you, but my team is here to help. We would be more than happy to assist you with finding a plan/price that best fits your overall needs. Please send us a Direct Message. Here are the detailed steps to direct message us:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
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