Visitor
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7 Messages
Not receiving messages from one person
I am not receiving any messages from one person. I have in the past but for the past 4-5 days I have received nothing. From what I read I am supposed to send a direct email but I cannot fine the message icon that it recommends. It is not anywhere on my screen. This is extremely important to receive these messages. Please help.
XfinityCliff
Official Employee
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42 Messages
15 hours ago
Hello @user_7bk3ni and thank you for reaching out via our Xfinity Community forums.
In order for us to have a better understanding of your difficulties, it would be helpful if you could provide some additional information.
You state you are not receiving message from one person.
Through what medium are these messages being sent to you? (i.e. email, text, voicemail, etc.)
Any details that you can provide as to how they are being sent will give us a better ability to be able to guide you toward a solution.
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