Hello! Thank You for taking the time to reach out, here on the Community Forum. We are here to help. Let’s run through a few steps and questions, OK?
Can you please check the cable connection between the wall and the modem to be sure that all cable connections are finger tight? Is there a splitter or amplifier in the line between the wall and the modem?
Are you using Xfinity equipment or a personal modem?
Are you using a personally owned router?
When you test, are you using a wired or wireless connection?
Have you attempted a speed test with multiple devices?
I am not getting the speed I am paying for and I am also not happy with the hoops I have to jump through to get good support representative that knows what they are talking about and also doesn't make me go through all the basic steps once I tell them that I did all that before I called them because I have over 10 years experiences as a LAN Tech and LAN Administrator for a Major Corporations. I was upgraded (without notification) by Xfinity from 400 MBps to 600 MBps. I only discovered this once i called and said I was only getting speed tests of 100 MBps when i was supposed to get 400 MBps. I had to hang up in frustration and keep calling back until I could get a tech that 1. Knew what a Gibabit Ethernet Card is. 2. could send me to speedtest.xfinity dot com instead of xfinity.speedtest dot com which will possibly give you a virus if you click on one of the links there.....had to debate with her that she was clicking a shortcut or bookmark and reading that label to me instead of the correct URL...got frustrated and hung up and called back...finally was told "they are making speed changed today"...so I waited one more day....then I was told my modem is no longer compatible with the new speed...that was correct...thus I browsed the web page Xfinty has for modems that are approved to meet specifications for the speed i have....I purchased one of those modems (NOT FROM Xfinty, not giving them that satsifaction) and TO THIS DATE I AM GETTING NOWHERE NEAR 600 MBps on a consistent bases with a Netgear CM-600 that is rated for 900 MBps and approved for "my plan" on Xfinity's site.
Meanwhile, It is my opinion that speedtest.xfinity dot com is rigged to constantly show slow speeds so that you call them and they can ultimately sell you a modem rental. Originally when my issues started it was only showing 49MBps. Once i bought my replacement modem that is rated at 900 MBps, while hooked directly to the modem with a laptop or PC with a 1GB Ethernet Card I would test at 56MBps maybe once in 10 tries at speedtest dot net by Ookla wich is the site most people I know use and it the site that Xfinity Support reps tell me to use if I manage to get one that is more knowledgeable than just the knowledge required to try to sell me equipment upgrades.
Too this date, I am not happy with being upgraded (complimentary) to speed I don't need when I was perfectly happy with 400 MBps and always tested at 400 to 450 with my previous Netgear CM-500. I am being told I will not be charged any extra. This is not true. They pulled this trick on me before when they did a "complimentary upgrade" from 300MBps to 400 MBps. once my plan for 300 MBps expired I was given no reasonable choice of speed for price except to settle for staying at 400MBps for $20 more per month than i was paying. They will pulll the trick again once my plan for $69/month expires. I already see the only 2 choices of internet only that are available to me. One is 900 MBps for $79 for one year and 1200 MBps for $79 for two years. I don't need either of them. I was happy with 400 MBps at $69 and I was even happier with 300 MBps at $49 which a friend of mine is at and that is only available to him because he is a "new customer" and this is his first year. I have been with Comcast Xfinity for 23 years..they keep baiting and switching me to charge me more money and then I have to argue with them about what I am seeing with my speed tests and that I know I need to hook directly to the modem and 2 out of 3 techs don't even know what an Ethernet Card is when I say I am directly connected to the internet modem with a laptop or PC using a 1 GB Ethernet Card. It is also extremely frustrating to have to jump through the hoops that their Artificial Intelligent tech makes me jump through every time I call. I already rebooted my modem before I called and the Artificial Intelligent (human being replacer) actually tells me it knows that but makes me do it again before I can even have a chance to talk to a human being...NO RESPECT FOR MY TIME.
To this date, I am not consistently getting the speed I am paying for, or at least 3 out of 3 speed testing sites say I am not. Today I tried to talk to a representative to get a support tech to come and test the line from my house to where it connects to the telephone pole across the street. This was done 2 or three years ago and the line was replaced. This could be the problem again. The tech told me I would have to pay a service charge for that. I hung up. I think that tech is a hack. I heard what sounded like toddlers in the background. There is no way I should have to pay for a support tech from Comcast Xfinity to check connectivity from the line at the telephone pole to where it connects to my house.
Before deciding to come write this I ran a test and got 260 MBps, nowhere near 600 MBps that I am paying for. Right now I just ran a test and got 118.13. Before Comcast Xfinity decided to upgrade me to 600MBps I consistently tested at 400MBps or over 400MBps, sometimes up to 450MBps and never under 400 MBps at speedtest dot net.
Meanwhile, there are lots of articles online saying Comcast Xfinity has a lot of complaints from home users not getting the speed they are being charged for and here is an article, one of several I have seen over the years, that says they practice Speed Throtelling....in other words they share your speed with your neighbors....which is one reason I refuse to rent equipment and pay for my own. IMHO, the only reason Comcast Xfinity is able to get away with this is that they are a Monopoly and in many areas, like where I live, there Comcast Xfinity has no competition. IMHO, this is an issues that Comcast Xfinity Customers should take up with their District Representatives. I wrote to my district representative. If you are experiencing the same issues you should write your District Representative too. I was upgraded to 600MBps forcing me to buy new equipment to get what I am paying for and I am not even getting the 400MBps that I had before they made the changes.
I purchase the 1.2G plan...........this is the same avg day night and or hooked directly to modem. My exhausting research concludes that I am NOT getting my speeds that I pay for. Top line equipment fully capable of obtaining the promised speeds. As with OP so done with hoops and ladders.
My experience with this back last March. 1. your Cable to your modem needs to be at least RG6. Better yet RG6 Quad shield. It is possible you are in a house with RG5 or worse. I rewired mine to resolve 80% of my problem. 2. If you are paying for 1 GB download you will need a Docsis 3.1 Modem. I am only paying for 600 MBps and thus my Docsis 3.0 Modem works fine now that I replaced the cable run from the Comcast service box to where my cable modem sits. 3. If you run a speed test on Microsoft Spywere, uhem Microsoft Windows 8.0 and up, you need to download an app like "Speedtest from Oookla" from the Microsoft Store. Running the speed test from a web browser on windows will return poor results. Also make sure you don't have any other applications open while running the speedtest app. Make sure your antivurus active scanner is not affecting the speed test.
With all this said, ever since I resolved my issues by running new RG6 Quad Shield cable through my house, I get the speed I pay for sometimes. I get slightly better than the speed I pay for some times. I do not get it all the time. I am convinced that Comcast Xfinity shares "my speed" with the neighbors at peak usage times (evenings, weekends, big game on, maybe YellowStone or a popular streaming media series is on). There is no use in arguing with them. They will just let someone 1/2 your age mouth off to you. They need to make the money off us so they can give it to the Corporate New Liberal Normal's food stamp snap and Medicaid qualifiers for free so that Biden can say he made Internet Free just like The Sheriff of Blazing Saddles made sure everyone had a free track and trace device called a smart phone. They gotta make sure everyone has internet so that they can hook up everyones devices to The New Liberal Normal and tax everyone based on their "carbon footprint". They can't possibly do this and guarantee everyone gets 1GB at all times. That's why they say "UP TO whatever you are paying for". Its BS but you gotta realize that The New Liberal Normal is actually Corporate. They care about new sign ups more than they care about existing customers and that's why they treat new customers better than existing customers and its kind of like the immigration policy.
@Sope got the new cable direct to modem with no change. My hardware all support speeds up to 1.7 in wifi.
Smash the GbE barrier with Intel's next-gen wireless solution which enables gigabit wireless performance, provides smooth video streaming and better gaming experience, with speeds up to 1.73Gbps.
I can help you troubleshoot the speeds if you'd like! It sounds like you have a pretty good setup, but it never hurts to run a few signal tests from our end to see if we can improve them at all! If you'd like to do so can you reach out privately?
CCTravis
Problem Solver
•
546 Messages
3 years ago
@user_6d0ae2
Hello! Thank You for taking the time to reach out, here on the Community Forum. We are here to help. Let’s run through a few steps and questions, OK?
Can you please check the cable connection between the wall and the modem to be sure that all cable connections are finger tight? Is there a splitter or amplifier in the line between the wall and the modem?
Are you using Xfinity equipment or a personal modem?
Are you using a personally owned router?
When you test, are you using a wired or wireless connection?
Have you attempted a speed test with multiple devices?
Thanks!
6
0
Sope
New Poster
•
11 Messages
3 years ago
I am not getting the speed I am paying for and I am also not happy with the hoops I have to jump through to get good support representative that knows what they are talking about and also doesn't make me go through all the basic steps once I tell them that I did all that before I called them because I have over 10 years experiences as a LAN Tech and LAN Administrator for a Major Corporations. I was upgraded (without notification) by Xfinity from 400 MBps to 600 MBps. I only discovered this once i called and said I was only getting speed tests of 100 MBps when i was supposed to get 400 MBps. I had to hang up in frustration and keep calling back until I could get a tech that 1. Knew what a Gibabit Ethernet Card is. 2. could send me to speedtest.xfinity dot com instead of xfinity.speedtest dot com which will possibly give you a virus if you click on one of the links there.....had to debate with her that she was clicking a shortcut or bookmark and reading that label to me instead of the correct URL...got frustrated and hung up and called back...finally was told "they are making speed changed today"...so I waited one more day....then I was told my modem is no longer compatible with the new speed...that was correct...thus I browsed the web page Xfinty has for modems that are approved to meet specifications for the speed i have....I purchased one of those modems (NOT FROM Xfinty, not giving them that satsifaction) and TO THIS DATE I AM GETTING NOWHERE NEAR 600 MBps on a consistent bases with a Netgear CM-600 that is rated for 900 MBps and approved for "my plan" on Xfinity's site.
Meanwhile, It is my opinion that speedtest.xfinity dot com is rigged to constantly show slow speeds so that you call them and they can ultimately sell you a modem rental. Originally when my issues started it was only showing 49MBps. Once i bought my replacement modem that is rated at 900 MBps, while hooked directly to the modem with a laptop or PC with a 1GB Ethernet Card I would test at 56MBps maybe once in 10 tries at speedtest dot net by Ookla wich is the site most people I know use and it the site that Xfinity Support reps tell me to use if I manage to get one that is more knowledgeable than just the knowledge required to try to sell me equipment upgrades.
Too this date, I am not happy with being upgraded (complimentary) to speed I don't need when I was perfectly happy with 400 MBps and always tested at 400 to 450 with my previous Netgear CM-500. I am being told I will not be charged any extra. This is not true. They pulled this trick on me before when they did a "complimentary upgrade" from 300MBps to 400 MBps. once my plan for 300 MBps expired I was given no reasonable choice of speed for price except to settle for staying at 400MBps for $20 more per month than i was paying. They will pulll the trick again once my plan for $69/month expires. I already see the only 2 choices of internet only that are available to me. One is 900 MBps for $79 for one year and 1200 MBps for $79 for two years. I don't need either of them. I was happy with 400 MBps at $69 and I was even happier with 300 MBps at $49 which a friend of mine is at and that is only available to him because he is a "new customer" and this is his first year. I have been with Comcast Xfinity for 23 years..they keep baiting and switching me to charge me more money and then I have to argue with them about what I am seeing with my speed tests and that I know I need to hook directly to the modem and 2 out of 3 techs don't even know what an Ethernet Card is when I say I am directly connected to the internet modem with a laptop or PC using a 1 GB Ethernet Card. It is also extremely frustrating to have to jump through the hoops that their Artificial Intelligent tech makes me jump through every time I call. I already rebooted my modem before I called and the Artificial Intelligent (human being replacer) actually tells me it knows that but makes me do it again before I can even have a chance to talk to a human being...NO RESPECT FOR MY TIME.
To this date, I am not consistently getting the speed I am paying for, or at least 3 out of 3 speed testing sites say I am not. Today I tried to talk to a representative to get a support tech to come and test the line from my house to where it connects to the telephone pole across the street. This was done 2 or three years ago and the line was replaced. This could be the problem again. The tech told me I would have to pay a service charge for that. I hung up. I think that tech is a hack. I heard what sounded like toddlers in the background. There is no way I should have to pay for a support tech from Comcast Xfinity to check connectivity from the line at the telephone pole to where it connects to my house.
Before deciding to come write this I ran a test and got 260 MBps, nowhere near 600 MBps that I am paying for.
Right now I just ran a test and got 118.13. Before Comcast Xfinity decided to upgrade me to 600MBps I consistently tested at 400MBps or over 400MBps, sometimes up to 450MBps and never under 400 MBps at speedtest dot net.
Meanwhile, there are lots of articles online saying Comcast Xfinity has a lot of complaints from home users not getting the speed they are being charged for and here is an article, one of several I have seen over the years, that says they practice Speed Throtelling....in other words they share your speed with your neighbors....which is one reason I refuse to rent equipment and pay for my own. IMHO, the only reason Comcast Xfinity is able to get away with this is that they are a Monopoly and in many areas, like where I live, there Comcast Xfinity has no competition. IMHO, this is an issues that Comcast Xfinity Customers should take up with their District Representatives. I wrote to my district representative. If you are experiencing the same issues you should write your District Representative too. I was upgraded to 600MBps forcing me to buy new equipment to get what I am paying for and I am not even getting the 400MBps that I had before they made the changes.
https://privacycrypts.com/isp/throttling/comcast/
(edited)
0
0
WhitePC_I_know_what_I_have
Visitor
•
6 Messages
3 years ago
0
0
Sope
New Poster
•
11 Messages
3 years ago
My experience with this back last March.
1. your Cable to your modem needs to be at least RG6. Better yet RG6 Quad shield. It is possible you are in a house with RG5 or worse.
I rewired mine to resolve 80% of my problem.
2. If you are paying for 1 GB download you will need a Docsis 3.1 Modem. I am only paying for 600 MBps and thus my Docsis 3.0 Modem works fine now that I replaced the cable run from the Comcast service box to where my cable modem sits.
3. If you run a speed test on Microsoft Spywere, uhem Microsoft Windows 8.0 and up, you need to download an app like "Speedtest from Oookla" from the Microsoft Store. Running the speed test from a web browser on windows will return poor results. Also make sure you don't have any other applications open while running the speedtest app. Make sure your antivurus active scanner is not affecting the speed test.
With all this said, ever since I resolved my issues by running new RG6 Quad Shield cable through my house, I get the speed I pay for sometimes. I get slightly better than the speed I pay for some times. I do not get it all the time. I am convinced that Comcast Xfinity shares "my speed" with the neighbors at peak usage times (evenings, weekends, big game on, maybe YellowStone or a popular streaming media series is on). There is no use in arguing with them. They will just let someone 1/2 your age mouth off to you. They need to make the money off us so they can give it to the Corporate New Liberal Normal's food stamp snap and Medicaid qualifiers for free so that Biden can say he made Internet Free just like The Sheriff of Blazing Saddles made sure everyone had a free track and trace device called a smart phone. They gotta make sure everyone has internet so that they can hook up everyones devices to The New Liberal Normal and tax everyone based on their "carbon footprint". They can't possibly do this and guarantee everyone gets 1GB at all times. That's why they say "UP TO whatever you are paying for". Its BS but you gotta realize that The New Liberal Normal is actually Corporate. They care about new sign ups more than they care about existing customers and that's why they treat new customers better than existing customers and its kind of like the immigration policy.
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0