Visitor
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3 Messages
Not getting Comcast's new 200Mbps upload speeds - support [Edited]!
I have the 1.2Gbps plan. When I log in online, it says I have 1200Mbps download, and 200Mbps upload. I am only getting the old 40Mbps upload - hard wired directly to my SB7 xFi gateway. I've spent 2 hours troubleshooting with chat and they have no idea what I am talking about. I keep getting "Are you on wifi? Do you have your own router? Are you on wifi? (again)" lol (TWO HOURS I will never get back)
I've read some people had to open a tech support ticket to get it resolved. How do I do that? I can't seem to get past this horrible tier 1 support.
XfinityJeniece
Official Employee
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3K Messages
2 years ago
Hey there, thanks for reaching out through Xfinity Forums! I apologize for the issues you have had with troubleshooting your upload speeds. We would be happy to take a look at your connection to help get this completely resolved.
Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.
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user_a6cb9e
Visitor
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3 Messages
2 years ago
Nothing was resolved - I will be calling support and hopefully get someone that can help.
My plan clearly says I have 1200 download, 200 upload when I log in. The rep above said no I have to get a new plan! This does not make any sense.
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XfinityChelseaB
Official Employee
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1.6K Messages
2 years ago
@user_a6cb9e, It was a pleasure to assist you tonight and If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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